Truefortune Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Truefortune Casino website, account services, games, promotions and related features. They are intended to explain the rights and responsibilities that apply when you browse the site, register an account or use any service provided by Truefortune Casino.
Please read these Terms and Conditions carefully before using the platform. By opening an account or continuing to use Truefortune Casino, you confirm that you understand and accept these terms, together with any specific rules displayed for individual games, offers or services.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Truefortune Casino. They apply to all visitors, registered customers and users of the website. Additional terms may apply to particular games, payment methods, bonus campaigns or other features, and those terms will be made available when relevant.
If you do not agree with any part of these terms, you must not register an account or use the services. Your continued use of the website after an update has been published may be treated as acceptance of the revised wording.
Eligibility
Truefortune Casino is available only to individuals who are at least 18 years old. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to check the rules that apply to you before registering or playing.
Truefortune Casino may restrict access from certain jurisdictions or refuse an application where providing the service would not be appropriate or permitted. You must not use the platform if you are underage, acting on behalf of another person or subject to a gambling restriction that prevents you from participating.
Account Registration
Only one personal account may be opened per customer unless Truefortune Casino gives written permission for an exception. Registration information must be accurate, complete and kept current. You must promptly update details if your name, address, contact information or other relevant circumstances change.
Your login credentials are personal to you. Keep your password confidential and use reasonable security measures to prevent unauthorised access. Notify Truefortune Casino promptly if you suspect that your account has been compromised. You remain responsible for activity carried out through your account unless the circumstances resulted from an issue that was not reasonably within your control.
Accounts must not be transferred, sold, rented or made available to another person. You may not register multiple accounts to obtain an unfair advantage, bypass a restriction or claim the same offer more than once.
Verification
Truefortune Casino may request information or documents to confirm your identity, age, address, payment ownership or source of funds. Verification checks may be required before deposits, withdrawals, bonuses or continued access can be completed.
Documents must be genuine, current and readable. You must respond to reasonable verification requests within the stated timeframe. If information cannot be verified, appears inconsistent or is not provided, Truefortune Casino may delay a transaction, restrict account functions or take other action permitted by these terms.
Deposits
Deposits must be made using a payment method that belongs to you or that you are authorised to use. Available methods, minimum amounts, processing times and any applicable charges will be shown on the website or during the transaction process.
Do not deposit money that you cannot afford to lose. Truefortune Casino does not ask customers to provide funds for another person or to use a payment method in a way that conceals its true owner. Payments may be subject to security, fraud prevention and verification checks.
Once a deposit has been credited, it is normally available for play subject to the relevant payment provider and any applicable account checks. Truefortune Casino may reject or reverse a transaction where it identifies an error, suspected misuse or a compliance concern.
Withdrawals
You may request a withdrawal of eligible funds through the methods made available for your account. Truefortune Casino may require completion of verification before approving a withdrawal and may return funds to the original payment method where practical and appropriate.
Withdrawal requests are reviewed before release. Processing times can vary depending on the selected method, account status, verification requirements and third-party payment providers. You are responsible for checking that the withdrawal details you provide are correct.
Truefortune Casino may adjust a balance where funds were credited in error, obtained through prohibited conduct or connected with a payment that was reversed or disputed. Any applicable game, bonus or payment conditions will be taken into account when a withdrawal is assessed.
Bonuses
Promotional offers are subject to the specific terms displayed with each offer. These may include eligibility criteria, a minimum deposit, a qualifying game, a maximum bonus value, wagering requirements, expiry dates, contribution limits or withdrawal restrictions.
Only one bonus may be claimed where the offer terms provide for a single claim per customer, household, device, payment method or other relevant group. Truefortune Casino may cancel or remove a promotion where it has been claimed in error, obtained through multiple accounts or used in a manner that defeats the purpose of the offer.
Before participating, review the full promotion rules. If a bonus expires or is withdrawn under its published terms, associated promotional funds and any related winnings may no longer be available.
Acceptable Use
You agree to use Truefortune Casino lawfully, honestly and in accordance with these Terms and Conditions. The platform must be used for personal entertainment and not as a service for third parties, a means of laundering funds or a tool for commercial activity.
- Provide truthful information whenever requested.
- Use only payment methods that you are entitled to use.
- Keep your account and access credentials secure.
- Respect the operation of the website and the rights of other users.
- Follow the rules shown for each game and promotion.
Prohibited Activities
You must not interfere with the website, attempt to bypass security controls or use software, devices or techniques designed to manipulate game outcomes or platform functions. This includes bots, automated access, malware, collusion, exploiting faults and using another person's account.
Fraud, chargeback abuse, identity misrepresentation, money laundering, bonus abuse and any attempt to conceal the origin or ownership of funds are prohibited. You must not upload harmful content, infringe another person's rights or use Truefortune Casino to threaten, harass or deceive others.
Where prohibited activity is suspected, Truefortune Casino may investigate, preserve relevant information, restrict access and take appropriate action concerning the account and associated funds.
Intellectual Property
All text, graphics, logos, software, interfaces, design elements and other materials made available through Truefortune Casino are owned by or used with permission by the relevant rights holder. They are protected by applicable intellectual property laws and may not be copied, modified, distributed or commercially exploited without prior permission.
Subject to these terms, you receive a limited, personal and non-transferable permission to access the website for its intended purpose. No ownership interest or other licence is granted by your use of the platform.
Limitation of Liability
Truefortune Casino aims to provide a reliable service but does not guarantee that the website, games or related features will always be available, uninterrupted or free from errors. Access may be affected by maintenance, technical faults, network failures, payment providers or circumstances outside reasonable control.
To the extent permitted by applicable law, Truefortune Casino will not be responsible for losses arising from misuse of an account, inaccurate information supplied by you, interruptions beyond reasonable control or failure to follow these terms. Nothing in these Terms and Conditions excludes or limits responsibility that cannot lawfully be excluded or limited.
Account Suspension
Truefortune Casino may suspend, restrict or close an account where these terms may have been breached, verification remains incomplete, activity appears unsafe or unlawful, payments are disputed, or continued access presents a security or compliance concern.
During a review, deposits, withdrawals, bonuses or gameplay may be temporarily unavailable. You must not open or use another account to avoid a suspension. Where an account is closed, any treatment of remaining funds will depend on the reason for closure, the outcome of checks and applicable obligations.
Privacy
Truefortune Casino processes personal information for purposes such as account administration, payment processing, security, customer support, service improvement and compliance. Information may be shared with suitable service providers where necessary to deliver these functions or protect the platform.
Personal information will be handled in accordance with the applicable privacy information provided on the website. You should review that information to understand how data is collected, used, stored and retained, and what rights may be available to you.
Responsible Gambling
Gambling should remain an enjoyable form of entertainment and should never be treated as a way to solve financial difficulties. Set limits that suit your circumstances, take regular breaks and avoid chasing losses. Do not gamble with borrowed money or funds needed for essential expenses.
Truefortune Casino may provide account controls, including deposit limits, time reminders, breaks or self-exclusion options where available. If gambling is becoming difficult to control, stop playing and seek support from an appropriate professional or support organisation. Customer support can explain the controls available on your account.
Amendments
Truefortune Casino may update these Terms and Conditions to reflect changes to the platform, services, promotions, security procedures or applicable requirements. The latest version will be published on the website and will show the date or other relevant indication of update where appropriate.
Changes will apply from the stated effective date. If an update materially affects your use of the service, you should review it before continuing to play. If you do not accept the revised terms, you must stop using the account and contact Truefortune Casino about the available account closure process.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling tools, contact Truefortune Casino through the support channel provided for customers: [email protected].
When contacting support, provide enough information for your request to be identified, but do not send your password or other unnecessary security credentials. Truefortune Casino will aim to review and respond to enquiries within a reasonable time.
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